Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") explains how Praczeal Solutions ("Company", "We", "Us", or "Our") collects, uses, shares, and protects your information when you use our practice management software and related services (collectively, the "Service"). We are committed to maintaining your privacy and ensuring compliance with applicable data protection frameworks, including the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By accessing or using Praczeal Solutions, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, please discontinue use of the Service immediately.

2. Data Processing Roles and Responsibilities

As a Practice Management Software designed for Chartered Accountants and tax professionals, we recognize a distinct structure in data handling:

• You as the Data Fiduciary: When you upload client, employee, or third-party data into the Service, you act as the Data Fiduciary. You represent and warrant that you have obtained the necessary legal consents and authorizations to upload and process this data on our platform, in accordance with professional engagement letters and laws.
• Praczeal Solutions as the Data Processor: We act as a Data Processor for the data you upload, processing it strictly to provide the Service to you and maintaining the confidentiality of your financial records.

3. Information We Collect

3.1. Information You Provide Directly

• Registration and Account Data: Name, firm name, email address, mobile number, GSTIN, Date of Birth, and billing information.
• Service Data: Any client data, financial records, employee information, invoice details, or task records you upload onto the platform.

3.2. Information We Collect Automatically

• Usage and Technical Data: IP addresses, device identifiers, browser types, operating systems, login timestamps, diagnostic data, and application usage logs.
• Cookies: We use cookies and similar tracking technologies to distinguish you from other users, remember preferences, and analyze platform performance.

3.3. Mobile Application Data

The Mobile Application provided by Praczeal in a Progressive Web Application (PWA) which do not ask for any specific permissions to access any information from your mobile.

4. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service and process transactions.
• To improve and personalize your experience, including analyzing platform usage through automated systems.
• To send service-related, administrative, and security notices, as well as respond to support requests.
• To detect, prevent, and address fraud, security breaches, or technical issues.
• To comply with legal and regulatory obligations.

5. Information Sharing and Disclosure

We only share your information in the following limited circumstances:

• Third-Party Service Providers: We engage trusted partners (e.g., cloud hosting infrastructure, payment gateways, analytics providers) to perform functions on our behalf. They are contractually bound to protect your data.
• Legal Compliance: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Praczeal Solutions and our users.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred subject to the commitments made in this Policy.

6. Data Security Measures

We employ industry-accepted best methods to safeguard your data, including:

• Encryption: Data is transmitted over secure HTTPS connections using robust encryption (such as TLS 1.3 and 256-bit encryption) and is encrypted at rest.
• Access Controls: Strict role-based access control and secure authentication measures.
• Infrastructure Security: Secure cloud environments with firewalls, regular automated backups, and proactive monitoring.

While we recommend safeguarding your password as the easiest way to manage account security, please note that no method of transmission over the Internet is completely secure, and absolute security cannot be guaranteed.

7. Data Retention and Deletion

We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under applicable law. You may request the deletion of your account and associated data by contacting our support team. Upon a valid request, data will be permanently deleted, barring any data we are legally mandated to retain to prevent fraud or fulfill legal obligations.

8. Your Privacy Rights

Subject to applicable laws, you possess the following rights regarding your data:

• Right to Access: Review or obtain confirmation of your personal data.
• Right to Correction: Request updates or corrections to inaccurate or incomplete data directly within your account.
• Right to Erasure: Request the deletion of your personal data when the processing purpose is fulfilled.
• Right to Withdraw Consent: Withdraw your consent for data processing at any time by contacting our Grievance Officer.

9. Children's Privacy

Our Service is intended for accounting professionals and businesses. We do not knowingly collect personally identifiable information from anyone under the age of 18.

10. Third-Party Links

Our platform may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of these third-party websites, and we encourage you to review their respective policies.

11. Updates to this Policy

We keep our Policy under regular review and may amend it periodically. We will notify you of any material changes by posting the updated policy on our website or sending an email prior to the changes taking effect. Your continued use of the Service signifies acceptance of the amended policy.